Refund policy
We want you to be completely satisfied with your purchase. If something isn't right, we'll work with you to make it right.
Important: Due to international shipping costs, we do not accept physical returns. Instead, we offer refunds, replacements, and store credit as described below.
30-Day Quality Guarantee
We offer a 30-day Quality Guarantee starting from the day you receive your order.
What's Covered:
- Items that arrive damaged or broken
- Defective or malfunctioning products
- Wrong item received
- Item not as described
Your Options:
- Free replacement (no return required)
- Full refund to your original payment method
How to Make a Claim:
Email us at info@etalis.net with:
- Your order number
- Brief description of the issue
- Photo or video showing the problem
We'll respond within 24-48 business hours (Monday-Friday).
Change of Mind / Non-Quality Issues
If you simply changed your mind or no longer want the item:
Your Options:
- Partial refund (you keep the item) — amount determined case-by-case based on the situation
- Full store credit toward any future purchase
This policy helps us keep prices affordable by avoiding expensive international return shipping.
Order Cancellations
Orders are processed quickly for fast shipping:
- Within 1 hour of placing your order: Full cancellation available
- After 1 hour: Order is being prepared/shipped and cannot be canceled
If you entered the wrong address or selected the wrong item, contact us immediately at info@etalis.net — we may be able to update your order before it ships.
Refund Process & Timeline
Once your refund is approved, funds will be credited to your original payment method within 10 business days.
If you haven't received your refund after 15 business days from approval, please contact us at info@etalis.net.
When Refunds Cannot Be Provided
We cannot offer refunds or replacements if:
- More than 30 days have passed since delivery
- Damage was caused by misuse, improper handling, or accidents
- Insufficient evidence is provided to confirm the defect
EU Customers – Your Legal Rights
If you are located in the European Union:
Under EU law, you have the right to cancel your order within 14 days of receiving it for any reason.
Because we do not accept physical returns from any location, EU customers who exercise this right will receive:
- Full refund to your original payment method (no return shipping required)
To exercise this right, email info@etalis.net within 14 days of receiving your order with your order number.
Note: This does not affect your 30-day Quality Guarantee for defective items.
Contact Us
For any questions about refunds, replacements, or your order:
📩 Email: info@etalis.net
⏰ Response Time: 24-48 business hours (Monday-Friday)
We're here to help make things right.